Failure to assign new Z trigger in campaign

[former_member654580]

Hi experts

Make a few configurations to add a new interaction type so that you can use it in a trigger. The recommendation they made me in the previous question helped me a lot: https://answers.sap.com/questions/13445279/how-to-link-a-form-trigger-campaign-with-specific.html

But, I am trying to add the new trigger in the campaign, Formuario_Chatbot, and it does not appear in the list.

Did I miss a step?

1. create the interaction

2. I added the interaction a new trigger

3. I added the interaction to a form

4. I added the form to a landing page

5. create a campaign and I am trying to select the trigger that I want to use to trigger the campaign.

BR

Elio C.

[SCHNEIDERT · Accepted solution]

Hi Elio,

in my opinion the steps you did are correct and should be enough to be able to use the interaction type as a trigger in the campaign.

Has the campaign maybe been created before you activated the interaction type as a campaign trigger? That could be a reason that it is not visible in the list. For newly created campaigns you should be able to choose it.

BR Tobias

[former_member654580 · Accepted solution]

Dear Tobias Schneider

You are right, with a campaign if the trigger comes out, but it is a shame that if I want to modify a campaign that I already had ready in preparation mode, I do not allow it.

Best Regards

Elio C.

[SCHNEIDERT · Accepted solution]

Hi eliocentenob,

I agree with you. Let me know if you open an improvement request. Would get my vote.

But good to hear that it works now.

Kind Regards

Tobias