Export Service Level with their reaction times / calendar

[DAcker]

Hi all,

is it possible to export the service level out of SAP Service Cloud (C4C) with their reaction time and their used calendar (days / time slots)?

I had a look at the data source "Service Level". Unfortunately, their is just the Service Level Name, Status and Language included. Furthermore, I tried it with data workbench. However, the standard Service Level object is not listed.

Thanks for feedback.

Best regards,

Deborah

[marcus_echter · Accepted solution]

Hi Deborah,

we indeed do not seem to have anything in that area for Service Levels. The only option I can think of is to generate an ODATA or SOAP service in PDI based on BO ServiceLevelObjective - which is PSM-released.

Cheers, Marcus

[DAcker · Accepted solution]

Hi Marcus,
thanks for your feedback, although it is confirming my assumption that it is not possible to export via standard features.

Cheers, Deborah