Error while synchronizing activity to SAP Hybris Cloud for Customer; Differ in Change State ID

[Former Member]

Hi Experts,

Below screenshot is an error occurred in synchronisation for C4C CRM for Cloud for customer. (Screenshot took from SAP C4C Add-in for Microsoft Outlook)

Can anyone explain what is 'Change State ID difference' ..??
Also explain how to fix these type of errors..??

Regards,
R.Ganesh

[PrasanthArya · Accepted solution]

This error message is prompted when the Outlook Add-In isn't able to synchronize the Appointment from C4C,
because it have a different state version from Outlook. Which means that the Appointment have received changes from both C4C and Outlook Add-In so it doesn't know which modifications should be kept or discarded.

It takes 5 minutes for C4C and Outlook Add-In to perform the Sync. So if you perform an edit action at C4C or Outlook Add-In, please wait for the sync to be done before editing at the other, in order to avoid this kind of errors.