Error while sending quote from Commerce to CPQ

[Hemasundar1]

I am getting the error while creating the Quote from Commerce - Quote -API -Could not find product with part number or system id 3887123 but actually the product is available in the system. I have validated all the settings related to product or workflow. But not sure why i am getting this error. Apricate Any inputs to reslove the issue 

[akhilesh595]

Is the product active in CPQ ?

[eric_silva]

Hello @Hemasundar1 

Please check the comment of @akhilesh595, if the product is not active in the system, please activate it and test it again from a brand new quote as some changes are not applied to already created quotes.
If the issue persists after you check all the configuration, I suggest you to create a case to SAP CPQ Support team.

Best regards,
Eric Silva

[Hemasundar1]

Thank you . The issue is resolved. The Product is active in SAP CPQ and there an issue with Mapping. Its incorrectly mapped in BTP -ISU