Error when creating sender profile in MC

[Former Member]

Hi All,

We are having the following error when creating a sender profile

capture.png

Error message: Saving sender profile SAP Mobile Services Email - MSML (MSML) not possible {"SAPnotificationStatus":{"status":{"statusCode":"CAAS_REJECTED","statusText":"Unauthorized","channel":null,"timestamp":null,"recipient":null,"channelStatusCode":null,"channelStatusText":null}}}

[former_member702117]

I know it's too late to help asif2 , but I'm posting this in case someone else experiences the same issue in future. We received the same error message and we figured the problem was the wrong Path under Outbound Services of the Communication Arrangement. See the screenshot:

[abreuleandro]

Could you resolve your issue, asif2? I am facing the same issue now.

[lucas_siqr]

Hi,

Did you can solve that issue?

Thanks.

Lucas Siqueira

[KunalBansal]

Dear Asif,

This seems to be a temporary issue with SAP DI.

Please try after sometime and if you still face the issue, please log an incident.

Kunal

[Former Member]

Hi Kunal,

Thank you for the response. How long before I should recheck? Their was a similar issue we had in the test tenant too.

thanks

Asif