Error Message printing sales receipts in JPOS

[Former Member]

Hello,

I am trying to print my sales receipts with JPOS at the CCO but it is showing me this error message:

2019-08-14 15:06:42,474 [Thread-43] WARN com.sap.vp.jpos.CPOSPrinterService - Printing on device (POSPrinter) has failed. Try to reprint ... com.sap.scco.hl.JposRuntimeException: It is not initialized. at com.sap.vp.jpos.JposHardwareService.createJposRuntimeException(JposHardwareService.java:323) at com.sap.vp.jpos.CPOSPrinterService.printBarCode(CPOSPrinterService.java:533) at com.sap.vp.jpos.CPOSPrinterService.printLine(CPOSPrinterService.java:174) at com.sap.vp.jpos.CPOSPrinterService.printWithoutRecovery(CPOSPrinterService.java:292) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:237) at com.sap.vp.jpos.CPOSPrinterService.print(CPOSPrinterService.java:221) at com.sap.scco.ap.pos.printer.printprocessor.JPOSPrintProcessor.print(JPOSPrintProcessor.java:168) at com.sap.scco.ap.pos.printer.printprocessor.JPOSPrintProcessor.print(JPOSPrintProcessor.java:139) at com.sap.scco.ap.pos.printer.PrintQueue.run(PrintQueue.java:79) 2019-08-14 15:06:42,476 [Thread-43] INFO com.sap.vp.jpos.CPOSPrinterService - POSPrinter: Retry count:0 2019-08-14 15:06:42,594 [Thread-43] INFO com.sap.vp.jpos.CPOSPrinterService - JPOS Printer:stopDevice 2019-08-14 15:06:55,285 [Thread-43] INFO com.sap.vp.jpos.CPOSPrinterService - JPOS Printer:startDevice 2019-08-14 15:07:00,004 [BYD_SCHEDULER_Worker-4] INFO com.sap.scco.ap.pos.job.BaseJob - >>>>>> PluginJob started: CEODOPlugin, Secuencias 2019-08-14 15:07:00,068 [BYD_SCHEDULER_Worker-3] INFO com.sap.scco.ap.pos.job.BaseJob - >>>>>> PluginJob started: CEODOPlugin, SecuenciaNCF 2019-08-14 15:07:00,486 [BYD_SCHEDULER_Worker-4] INFO com.sap.scco.ap.pos.job.BaseJob - <<<<<< PluginJob (CEODOPlugin, Secuencias) finished in 481ms 2019-08-14 15:07:00,533 [BYD_SCHEDULER_Worker-3] INFO com.sap.scco.ap.pos.job.BaseJob - <<<<<< PluginJob (CEODOPlugin, SecuenciaNCF) finished in 464ms 2019-08-14 15:07:16,784 [Thread-43] INFO com.sap.vp.jpos.CPOSPrinterService - POSPrinter has been started and configured successfully... 2019-08-14 15:07:16,829 [Thread-43] WARN com.sap.vp.jpos.CPOSPrinterService - Printing on device (POSPrinter) has failed. Try to reprint ...

If you have any idea what could be happening and how to fix it, I would appreciate it.

Thank you

[Former Member]

Dear isaacceo ,

did you solve your issue?

Thanks,

Julian

[anderson_schmitt]

Hi isaacceo,

If you are also facing an issue in the CheckHealth, I suggest you to install the printer driver again from the scratch.

Also check if the java was not updated automatically, in this case, you need to copy the files again.

Regards,
Anderson

[anderson_schmitt]

Hi Isaac,

Please, review this documentation and check if it helps you.

Another points to be checked:

1 - What is the printer model?
2 - What is the version of Java?
3 - Did you run the CheckHealth? What were the resuts?

Regards,
Anderson

[Former Member]

Model TM-88V

Java 8

I ran it and had the same error message

[Private_Member_40663]

Hi Isaac,

is the printer active? You put the printer dll files in the correct system (64/32) folder?

Best regards

Tobias

[Former Member]

Yes, is active.

32 folder

[Private_Member_40663]

I would recommend you do not use this "old" model 😉