Error in synchronization of Credit Card Payment from SAP Customer Checkout to SAP Business One

[Salman126]

error.pngcco-card-setup.pngcco-credit-card-field-mapping.pngcredit-card-payment-methods.pngcredit-card-setup-b1.pngcredit-card-setup-in-cco-manager.pngocrc-table-sap-b1.pngerror.png

Hello Everyone,

We are facing an issue regarding SAP Customer Checkout. While adding payment from Credit Card, the transaction gets stuck in the SAP Customer Checkout Monitor as inconsistent while synchronization with SAP Business One despite all configurations. Error details are attached in above picture. Kindly provide a solution.

Regards,

Salman Ahmed Dar

[anderson_schmitt]

Hi Salman,

There are some known causes for this error, review the documentation below, please:

KBA 2650591
KBA 2693418 Issue ID: 16

https://answers.sap.com/questions/642933/issue-in-payment-receipt-by-cash-payment.html

Also check if the B1if Customer Checkout scenarios are updated. See SAP Note 2163033 for further information.

Regards,
Anderson