ERMS: images from email body not shown in HTML Text of Follow up document

[former_member595881]

Hello,

we want to create a follow up (Service request) from an incoming Email and copy the

Body of the Email into a Text within the service request.

The Texttype in the Service Request is defined as HTML text and we are using the TinyMCE

Texteditor.

We have created a service to take over the text and this works well, but the inbedded pictures are not displayed correctly

EMail

Text in Service Requestt

We are reading the Email and then we are looping over the html part of the body.

We tried to convert the image with different method’s, without success.

(e.g cl_http_utility=>if_http_utility~encode_base64,

cl_http_utility=>if_http_utility~decode_x_base64or

CALL FUNCTION 'SCMS_STRING_TO_XSTRING' and then

CALL FUNCTION 'SCMS_BASE64_ENCODE_STR'…)

Does anyone have an idea what we have to do so the Screenshots/images are shown correctly in the HTML Text of the follow up document (service request) ?

Best Regards and thank you for your help

Frank