Enabling Best Email Sending Time Feature in Campaign Execution with Provider "sapMS"

[former_member736979]

I'm trying to enable the "Best Email Sending Time" feature in the campaign execution. Checking the sender profiles app I discovered that the corresponding dropdown selection for scores is missing.

I assume that the reason might be the provider we are using ("sapMS" - description says "SAP Mobile Services Email").

Is my assumption correct and what can be done about it to enable the feature in campaign execution?

FYI: The Best Email Sending Time score is visible in the segmentation.

[former_member599277 · Accepted solution]

Dear Filip,

In the Sender Profile application you can assign a Score for Best Time to Send Email only for such sender profiles that use Sinch or a generic service provider interface.

Please refer

https://help.sap.com/viewer/b88f770e4b7c4ecead5477e7a6c7b8f7/2105.500/en-US/d680f331209245f897476697...

Please contact the support from Sinch to check, whether the configuration for the bestsendingtime feature is available for your account. The support email is

essupport.digitalinterconnect@sinch.com. Seems its not yet activated for your account.

Please refer below KBA

2900933 - SAP Marketing - How to use Best Sending Time Scores for Campaign Execution

Regards,
Saravana.