Enable Outbound Calls for CTI

[JayantSaini]

Hi All,

We are integration C4C & CTI and incoming calls are already working for CTI. We have a business requirement to enable outgoing call for CTI. Apart from the standard SAP documentation I am not able to find any help.

Can you please provide me the steps/docs to achieve this.

zgalijanic as you have implemented this scenario can you please help me out with.

Thanks,

Jayant

[Kinsbrunner · Accepted solution]

Jayant,

Just get into an Account which has a number set and click over the phone number. As explained, this feature is for activating a Click to Call feature. If you are expecting to get a dial pad, you need to get the CTI providers widget.

Kindly accept the answer if this solves your issue and, also, I would appreciate if you could leave a message on the blog pointing our possitive/negative things you think so I can improve it even better.

Regards.

Alejandro.

[Kinsbrunner]

Hi Jayant,

I have just finished writing this blog. It will provide you full details on how to implement this scenario.

Hope it solves your query.

Regards.

Alejandro.

[JayantSaini]

Hi Alejandro,

Thanks for your reply. I'll try to implement it on my system.

Regards,

Jayant

[JayantSaini]

Hi Alejandro,

I have a query for step 6 in your blog. I am using SAP CTI adapter to test the outbound call feature.

So what exactly I have to code in dialout method to enable outbound calling.

Regards,

Jayant