enable email event only for csagent don't email customer

[Former Member]

Hello,

Currently on ticket creation the end user gets an email with the ticket headline. I have found that you can customize email configuration as below: https://help.hybris.com/6.7.0/hcd/8b8c53db86691014a23b9ee0eb2366fe.html this can be a configuration to customize email:

  INSERT_UPDATE CsTicketEventEmailConfiguration;code[unique=true];recipientType(code);alteredAttributes(qualifier,enclosingType(ComposedType.code));eventType(code);subject;plainTextTemplate(code);htmlTemplate(code);
  ;1;Customer;;ticketCreationEvent;Ticket Created;TickSystem_Customer_TicketCreated_Text;TickSystem_Customer_TicketCreated_HTML;

but how can I disable this and let the email to be triggered only for csAgent?

Looking into ticket system architecture (https://help.hybris.com/6.7.0/hcd/8c7258ff86691014b485bfd58e138ed3.html) seems that I should override DefaultTicketEventEmailStrategy to have eventemail applied only for csAgent and not csCustomer. Can I have the source code of this class: DefaultTicketEventEmailStrategy

Hybris version: 6.4

Thanks you,

[Former Member]

Facing same issue. i needion? to send email only to cs agent not customer. Did you get a resolut