Employee Central Service Center - E-mail configuration

[LMBruni]

Hi all,

Is it possible to set up an e-mail to open tickets (hr contact) and restrict the access of employees? So they will not be able to see the e-mail in the Contatn Details tab. So this e-mail will only be used by external people (ex employees, pensioner)?

Thank you and Regards,

Livia

[sandeephebbar · Accepted solution]

Hi Livia,

You can have a different email channel for external people. You need to have a proper email channel set up for this. Please refer the below blog

https://blogs.sap.com/2016/09/15/introducting-the-c4c-service-expert-corner-blog-series/

Regards,

Sandeep