Employee Central Service Center - E-mail box

[LMBruni]

Hi all,

Considering the configuration of contact HR by email, is it necessary to have an email box? Or once an email is sent by the employee, a ticket is automatically opened without the need to have an email box as an intermediary?

Thank you,

Livia

[sandeephebbar · Accepted solution]

Hi Livia,

Yes, you should have a mail box and this email channel needs to be configured in C4C as well. Please read the blog

https://blogs.sap.com/2016/09/19/email-response-management-in-c4c-part-1-cloud-for-service-expert-co... for more details.

Regards,

Sandeep