Employee Central Service Center - Configure Deadline

[LMBruni]

Hi all,

In addition to the SLAs that will define the deadline for completion of each ticket, is it possible to configure a limit date for the processing of the requests that will be related to the calculation of payroll?

In other words, if the payroll processing starts on January 21st, the deadline for processing the tickets will be January 18th. The client must have this date configured in the platform so de SLA will be recalculated.

Thank you,

Livia

[Pazahanick_Jarr · Accepted solution]

Curious @Lívia Meale Bruni if you have access to the SF Partner Delivery Community as that is where you should be asking questions like this

[LMBruni]

https://partnercommunity.successfactors.com/t5/Employee-Central/Employee-Central-Service-Center-Conf...

I am waiting a response.

Tks,

[ChrisSolomon]

jarret.pazahanick here is a payroll related one for you. 😃