Emails are not through due to invalid context

[former_member645003]

Dear Experts,

Mails are not getting through and we see following error in business process:

INFO | jvm 1 | main | 2021/09/25 10:25:55.369 | Caused by: java.lang.IllegalStateException: Email context for businessProcess [OrderProcessModel (922223832p@2)] is not valid:

Any idea what could have went wrong ? what should we check to resolve this ?

Any pointer on this is appreciated .

Thanks!

[former_member632827]

Include a full log trace.

[former_member645003]

INFO | jvm 1 | main | 2021/09/25 10:25:55.369 | Caused by: java.lang.IllegalStateException: Email context for businessProcess [OrderProcessModel (922223832p@2)] is not valid: com.org.project.ab.cd.facades.process.email.context.CustomOrderConfirmationEmailContext@29c785cb[cmsSiteService=de.hybris.platform.cms2.servicelayer.services.impl.DefaultCMSSiteService$$EnhancerBySpringCGLIB$$c9c763a8@2767dc91,customCustomerConverter=de.hybris.platform.converters.impl.AbstractPopulatingConverter$$EnhancerBySpringCGLIB$$ffc9632f@755f59ad,orderConverter=de.hybris.platform.converters.impl.AbstractPopulatingConverter@3171616d,cmsSiteConfigFacade=com.org.project.ab.cd.facades.b2b.cmssite.CustomCMSSiteConfigFacadeImpl@54174fef,customeCustomerData=de.hybris.platform.commercefacades.user.data.CustomerData@13423a15,orderData=de.hybris.platform.commercefacades.order.data.OrderData@1a12bdc6,commonI18NService=de.hybris.platform.commerceservices.i18n.impl.DefaultCommerceCommonI18NService@20971097,customerEmailResolutionService=de.hybris.platform.b2bacceleratorservices.customer.impl.B2BCustomerEmailResolutionService@16cabe42,configurationService=de.hybris.platform.servicelayer.config.impl.DefaultConfigurationService@69e21795,cmsSlotContents={SiteLogo=<img src=“link” alt="" border="0"/>

[former_member632827]

Hey,

You can check fromEmail attribute value, which should not be empty in the related EmailPage.