Hi Experts,
In this scenario I want to send a Email to the Service Team when the Ticket is created, with the condition that the ticket was created within the in the according SLA's defined operating Hours.
So that when SLA Operating Hours are 5am to 5pm and the ticket was created after 5pm, the assigned Team will not get an Email. On the other hand, when the ticket is raised to an SLA with 24/7 operating hours, they should get the email at anytime obviously.
Any Idea how to solve this?
Best Regards,
Tobias
Bluesky
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