Email sending profile configuration error

[former_member654580]

Hi experts

I am setting up a sending profile for outgoing emails with Sinch.

But when saving it tells me that there is an error with the email to unsubscribe.

Within the data that I must enter, that is already pre-established in the profile.

I would understand that it is part of the configuration that Sinch made.

In addition, when I did the connection check within the communication agreement I also received the following error:

Best regards

Elio C

[maximilianhaensler · Accepted solution]

Dear eliocentenob,

did you setup the sending domain in cooperation with Sinch-team or Digital Interconnect?

I highly recommend to do this with someone of the Sinch / Digital Interconnect team.

There have to be made some entries both on your server side and on SAP side to make it work.

BR,

Maximilian Hänsler

[former_member654580 · Accepted solution]

Hi maximilianhaensler

The process has already been carried out, the domain configuration was carried out between the Sinch team and the client's systems team. Was it good?

I don't know 😞 at the end of the process they gave me the credentials, and the email to unsubscribe already comes by default when I go to create the sending profile.

BR

Elio C

[former_member737455]

Hi Elio

I do not think that this is an error related to the unsbubscribe address.
Have you done the connection check for the communication agreement?

[former_member654580]

Hi christianlangmann

Precisely the second image 02 is in the connection check step, when performing the step it generates that error that is shown in the image.

I would understand that from that step the error in creating the issuer profile derives.

Best regards

Elio C

[KunalBansal]

Dear eliocentenob,

I understand your issue and to help you better, recommend you to chat with an expert from SAP and share screenshots and this thread-url during the chat.

Thank you.

Best Regards,

Kunal Bansal, Senior Marketing Consultant