Email Notification with pasted/screenshot picture

[Former Member]

When Sending emails that are integrated into C4C (along with the matching Email notification workflow), everything works perfectly (emails sent are converted into tickets and in queue, as well as working workflow).

However, when a picture is pasted or is 'screenshot', the Email is not converted into a ticket, nor there is no Email notification.

Any idea on how to solve this? Thanks!

[arun02_12 · Accepted solution]

Hi Tristan,

You might not have allowed the Corresponding MIME type for the Email with an image.

If you could find the corresponding Web service message, from the error log you can identify the MIME type that is not allowed or

You can use any MIME checker online which will give you the MIME type of your Email.

Then you can refer this blog on How to add and allow MIME types in C4C. (Though this is in Silver light , the path is same in HTML as well).

Best Regards,

Arun

[arun02_12 · Accepted solution]

You can also refer the below blog on how to identify the corresponding Web service message of the Mail.

Monitoring Incoming E-Mails in SAP Cloud for Customer.

Regards,

Arun