Email not working for the workflows in Marketing Cloud

[former_member201769]

Hi Experts ,

I have my MKT Cloud system configured with SAP Digital Interconnect. I am able to receive mails from the campaigns . When i executing the workflows , i am not receiving emails for approvals. I am getting the app notification but not the email for workflows approvals in marketing cloud.

Regards

Rashmi

[former_member201769]

Hi Experts ,

Any response on this .

kunalkumar.bansal saurabh.kabra

I could get the error in application log as

"Email Campaign Approval 15/10/2018 submitted for approval but could not send email notification to CBXXX00000XX "

"Exception Occured: Recipient address XXXX@XXXX.COM"

In cloud there are not much option available to drill down more .

Thanks in advance.

Regards

Rashmi

[KunalBansal]

Hello Rashmi,

This seems to be an error and cloud operations has to check from their side, raise an incident after confirming all configurations are correct from your end.

Kunal

[former_member201769]

Thanks kunalkumar.bansal I tried two three things , it started working after reactivating the standard notification workflow delivered by sap .

Any ways raising the ticket to sap as mails are coming after 10 15 mins ,which is not the right way.

Thanks for your response.

[KunalBansal]

All right, please mention what workaround did you do, so that workflow started to work!

[jennmurphy]

Hi Rashmi,

The job to send these emails is scheduled to run every 10 minutes. In case it is taking longer than 10 minutes, please submit a ticket.

It is planned to increase the frequency to run this job every 1 minute in an upcoming release in 2019.

Regards,
Jenn