Email Id not visible in golden record for few customer based on origin priority

[former_member601733]

Hi,

We have two origin for customer and we email id is coming from high priority origin. for few customers email id is not coming in golden record. But we are able to see the email id in origin data tab and browse contact origin data. when we view the inspect data app the email address is not visible under the origin data for the customer. we cross verified with other similar customers and the email id is visible clearly.

with regards,

selvam

[former_member601733 · Accepted solution]

Due to hard bounce email. the Email id is deleted. SAP standard functionality

[andreasfranz]

Hello Selvam,

this is hard to judge without having detailed information and checking the data.

I'd propose that you open up an incident.

best regards

Andreas Franz