E-mail Send in the Background not working

[shenu]

Hi all,

I enabled the sending of email asynchronously under the Implementation Project (Business Config > Implementation Project > Service > Care > Service Request Management> Email Handling> Enable Sending of email asynchronously). However, I am unable to see any changes reflected. I only see the send option and no send later. Does anyone know what could be the issue?

[former_member355484 · Accepted solution]

Hello Shenu,

The option is only available in the Timeline Control Table.

For more details, see https://help.sap.com/doc/3e6bad5d9b704800ac4a1b645faa240c/CLOUD/en-US/744360b837a847a1955db49e8faebb...

Regards,

Paula

[shenu · Accepted solution]

I see, thanks Paula, how can I enable timeline control?

[PacoRuiz]

Hi All,

is there any option for sending a notification to the employee responsible if the send of the email fails?

I have not found any way, so I have created the next idea:

https://influence.sap.com/sap/ino/#/idea/286932

Please, vote it!

[former_member355484]

Dear Shenu,

You can enable to Timeline from the Administrator Work Center - Service and Socila View - Ticket Configuration.

Regards,

Paula