Duration, Date Types and Date Rules

[Former Member]

Hello,

         I am working on CRM 7.0 Ehp1. I have a requirement to create date management for service request. I have to create custom duration, date types and date rule for this. Based on the status of service request i have to calculate date and time in date rules. Can some one help me how to write logic of date rules.

Thanks,

Nizam

[Former Member]

Hi Nizam,

The code for a date rule is written in XML. Look into the existing standard date rules and see if you can make out how it works for a particular scenario. Try to find one that is close to the rule you want to create and try to alter it accordingly. This is one way that I have already tried.