Duplicate Customer also creating automatically . When new customer creates in CCO

[Tharindu]

Dear Experts ,

Could you kindly support on my below matters ,

When creating a customer from the Sap Customer checkout (2.0 FP12 PL 04) another duplicate entry also creating at the same time . First it will hit the original entry to sap business one instantly and after next restart that duplicate entry also hitting to the sap business one and showing two customers with different codes . So what should i do on this .

And the next doubt to be rectified that when those duplicates been removed from the sap business one (Ver. 10 .2102) it will not remove from the customer checkout customer list even manually synchronization done . Is there any way to remove those from the CCO as well .

Last but not least I was tried to update street and zip code of a customer and got below error .

So please advise what should I do on this .

Thanks and Best Regards ,

Tharindu .

[Tharindu]

Dear Anderson / Robert ,

Thanks again for your kind support .

This is to inform you that i have update my current Customer checkout to the latest patch level (2.0 FP12 PL 06)and then the customer duplication issue been sorted out . But updating issue is still there . Country been selected as "Sri Lanka" so i don't think that it is too long to put .

So better to open an incident on this right .

Best regards,

Tharindu .

[Tharindu]

Dear Anderson,

It's noted and Thanks for the kind advice and information been provided . It's great and worked for removing duplicated customers from the customer checkout . Thanks for the support . But the update issue is still there along with duplication . So will check and open incident on that if it couldn't get resolved.

Best Regards,

Tharindu .

[anderson_schmitt]

Dear Tharindu,

You're welcome.

Regards,
Anderson

[anderson_schmitt]

Dear Tharindu,

I did some tests in my CCO and the issue was not reproducible. If you still receive this error, I suggest you to open an incident.

About the synchronization topic, when performing the customer synchronization, it doesn't remove/delete the customers already synchronized to the CCO.

In the CCO, you can delete the unused customers. Go to Configuration > About > Set Customer to Obsolete and later Click on Delete unused customers.
After it, run the customer synchronization again.

You can find additional information in the KBA 2670178

Regards,
Anderson

[Tharindu]

Dear Robert ,

I tried with the country Germany . It seems no duplicate created . So what might be the issue with the country .

Best Regards,

Tharindu.

[R_Zieschang]

Ok, I'll check with one of my systems tomorrow.

[Tharindu]

Dear Robert ,

It's noted and Thanks . Hope you can advise on this .

Tharindu .

[Tharindu]

Dear Robert,

Early i couldn't see but later i saw that even German selected ,he customer duplication been happend . I guess it is not about the country . Kindly check and advice if possible .

Thanks .

Best Regards,

Tharindu .

[Tharindu]

Dear Robert ,

Thanks for the quick response . It is "Sri Lanka" we had entered as the country .

Best Regards ,

Tharindu.

[R_Zieschang]

Other countries work?

[R_Zieschang]

Dear tharindu,

what value was entered for the country?
Regards
Robert