Duplicate Contacts from SAP C4C but with unique Contact ID

[Former Member]

Dear Folks

Background: We have configured Email Origin with "For Identification" and we have integrated c4c with marketing cloud.

We have few contacts in SAP C4C that were duplicates(Same : Name, Email ID) but having different C4C contact ID.

When we migrate these contacts from SAP C4C to SAP Marketing Cloud, does these contacts gets merged ?

My second question is In standard, what are fields used by the system for the merge process ?

Please help on this.

[KunalBansal · Accepted solution]

Hi,

When contact is replicated from C4C to Marketing, it is checked for Duplicate and Merged based on your setting of Origin IDs, I already have shared the links above.

1. Quick question, do we have match/merge for Accounts(from C4C) when replicated ? YES
2. Duplicate C4C accounts does not merge similar to Contacts due to the same BUPA ID ? YES (Match & Merge works based on ID of Contatc)

I hope this explains.

best regards,

Kunal

[KunalBansal]

Hi,

No, contacts will not be merged due to a unique Contact ID.

Check the below SAP Help pages:

• Origin Setting
• Merge Logic

Best Regards,

Kunal

[Former Member]

Thanks Kunal.

Quick question, do we have match/merge for Accounts(from C4C) when replicated ?

Duplicate C4C accounts does not merge similar to Contacts due to the same BUPA ID ?