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Duplicate Businesstransaction UUID's in Survey Response Collection ODATA?
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on 2021 May 17 1:38 PM
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- SAP Managed Tags
- OData
- C4C Analytics
- C4C Extensibility
- C4C Service
Hi SAP Experts,
I am noticing the same business transaction document UUID or id twice in the data for the records where the processor is different. Example - 1 Row shows TIcket 111 Processor A, 2 Row shows Ticket 111 again with Processor B. Is this behavior expected?
If this is expected, could you please help me understand how the processor can change - is this based on the 'assigned to' field on the ticket as these surveys are sent out when the ticket is closed?
Thank you
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