Does Social Media Channels also have option to auto assign to a Generic Account?

[Former Member]

Hi experts

Our client's C4C has been creating Individual Customers from Facebook users sending messages to their Facebook page since we went live two months ago. They do not want C4C to create any more Individual Customers from social media channels. With this, is there any option to assign social media tickets to a generic account instead? We have that option for email channels. I was wondering if we have that for social media channels.

Thanks

[former_member355484]

Dear Denmar,

The mentioned functionality is currently not available for Social Media Channels.

If you consider there to be a need for this to be changed within the system, we would like to kindly ask you to post this on our Customer Influence site: https://influence.sap.com/SAPCloudforCustomer .

Regards,

Paula