on ‎2021 Oct 29 9:05 AM
Hi Team,
If I am a delegate of my colleague ,then will I be able to see my colleague's lead under 'my leads' in sap c4c.
Warm Regards,
Pushpa
Request clarification before answering.
Good afternoon,
according to https://launchpad.support.sap.com/#/notes/0002541082: The delegate functionality is basically only allowing another employee to temporary see and access/edit the items from a different employee. The ownership of those items is not being transferred/reassigned. Therefore, employee AAA cannot see the tickets of employee BBB under the filter My Tickets.
I would think the behavior applies as well to object Leads. Still, the delegate will have access to the colleague's leads.
Kindest regards,
Ana Gándara
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Thanks Ana.
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