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Does Delegation work for lead in sap c4c

former_member696337
Participant
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734

Hi Team,

If I am a delegate of my colleague ,then will I be able to see my colleague's lead under 'my leads' in sap c4c.

Warm Regards,

Pushpa

Accepted Solutions (1)

Accepted Solutions (1)

former_member81526
Participant

Good afternoon,

according to https://launchpad.support.sap.com/#/notes/0002541082: The delegate functionality is basically only allowing another employee to temporary see and access/edit the items from a different employee. The ownership of those items is not being transferred/reassigned. Therefore, employee AAA cannot see the tickets of employee BBB under the filter My Tickets.

I would think the behavior applies as well to object Leads. Still, the delegate will have access to the colleague's leads.

Kindest regards,

Ana Gándara

Answers (1)

Answers (1)

former_member696337
Participant
0 Likes

Thanks Ana.