Does C4C Sales Campaigns offer a Media Asset Library

[former_member604431]

When creating email content we often require images in our templates or receive a requirement to attach a file to the email (which we link to as an alternative to attaching).

My question is this, is there a place in C4C that we can host the assets (image files, buttons, pdf files, etc.)? I find this terribly inconvienient to create content in C4C without knowledge of an asset library.

[former_member604431]

luedazfr1

Thank you for your response.

To clarify, you are suggesting to utilize PCM on the Hybris Commerce Cloud solution? Is it required to use DAM or the like or can we connect directly to PCM to be used by itself?

We are in process of the initial implementation of Hybris Commerce Cloud. I am not on this project so I still quite unfamiliar. Any additional detail would be appreciated.

Thanks,

Larry

[Private_Member_467521]

Hi lgabbard

Product Content Management in SAP Hybris Cloud is used to incorporate product images in new marketing messages. These marketing messages can be created by using Messages and Email templates app or by using the Content Studio.

A Digital Asset Management, from Opentext for instance is a system used to store images. It allows you to perform search capabilities. You can integrate Digital Asset Management (DAM) as the communication system with SAP Hybris Product Content Management.

To integrate a PCM system with the Communication system app, you have to add a new Communication System. Go to the Open Communication System app and click on “New” to create a new communication system. In the new window, enter the following details and click on the Create button.

• System ID − HYBRIS_COMMERCE_PCM
• System Name − HYBRIS_COMMERCE_PCM

In the next window, you have to the enter Host name – SAP Hybris Commerce server name. Next is to add inbound/outbound technical User for communication. You can select a user from the existing list or you can also create a new user by using the option – Maintain Communication User.

You can also create new Communication Arrangements using the Communication Arrangement app and click on the ‘New’ option to create a new Communication arrangement.

Follow the steps mentioned in the wizard, click on Next and you can click on Test Connection. The following information is required to add a new Communication Arrangement −

• Port − In the next dialog box, you need to pass the port number setup on the server for HTTPS (SSL).
• Path − In the Path option, you have to enter the path to the V1 REST API of the Omni Commerce Channel (OCC).
• Service URL − In this field, you have to mention the service URL.

Please kindly advise if this addresses your topic.

Cheers,

Luis 🙂