Disable SAP campaign templates in programs application

[PietzschmannRob]

Hello Community,

our client only wants to have their own campaign templates available while creating the campaign. To solve this issue i created the customer specific campaign templates and deactivated the global SAP default campaign templates (such as TV campaign, E-Mail, ...) in the frontend. So now, the customer could only choose between customer specific campaign templates while creating a campaign in the campaigns app. However, if the customer wants to create a new campaign from a scheduled program, they can still select the automated campaign and offline campaign types, not just the customer's own global campaign templates. The expected behavior is that the list of useable campaign templates while creating a campaign out of a program looks like the list in the campaigns app.

Does anybody has an idea to solve this issue?

Kind regards,

Robert

[isathore]

Hi Robert,

I apologize, I misunderstood your point. Is it correct that you deactivated templates using the function Manage Templates in the Campaigns app? If so, indeed, it is a reasonable to expect that it is considered in other apps. I will follow up and come back to you.

Best Regards

Isabelle

[PietzschmannRob]

Hello Isabelle,

yes this was exactly what i meant.

I used the Menage Templates function and deactivated the global standard templates for campaign catagories Automated Campaign and Offline Campaign.

Thank you this would be very helpfull.

Kind regards,

Robert