Digital Receipt not working

[kvbalakumar]

Dear Experts,

I'm trying to setup the Digital Receipt. While scanning the digital receipt, it takes me to a webpage with error message

"Unfortunately, your receipt is not yet available on our system. Please try again later or contact the store manager for a receipt printout."

Some of the things I tried are:

1. Enabling HTTPs connection between CCO and CCOM.
2. QR code is displaying fine in the CCO External display
3. Reassigned the Digital Receipt printtemplate at CCO.
4. Copied the PrintAttribute, Header, Footer and SalesPrintTemplate from the print_templates of CCO to the print_templates folder of CCOM (also copied the above files inside the respective tenants' folder).

Version details:

CCO & CCOM - 2.0 FP12 PL00

Thanks for your advice or help in advance.

Regards,

Bala

[kvbalakumar]

Anyone successfully using the digital receipts?

Do we have any pre-requisites or setup or troubleshooting guide related to digital receipts? gunther.sandtner2 anderson.schmitt

[anderson_schmitt · Accepted solution]

Hello Bala,

Thank you very much for opening the incident for a further analyze on this topic.

As we checked, your SAP Customer Checkout manager is running on a multi-tenant scenario.
The digital receipt does not work out of the box in a multi-tenant case.

To make the digital receipt work in a multi-tenant scenario some changes need to be done in the Tomcat server.

A documentation will be update with this information soon.

Regards,

Anderson

[kvbalakumar · Accepted solution]

Thanks Anderson, now the Digital Receipts are working fine.

For those who facing this issue, KBA 3091757 will contain the necessary steps (which will be released soon).

Regards,

Bala

[anderson_schmitt]

Dear Balakumar,

In this link you can find the Guide for the Digital receipt.

https://partneredge.sap.com/en/library/assets/products/cust_mng/dgl/19/05/SAP821905.html

Check if it helps you.

Regards,

Anderson

[kvbalakumar]

Hi anderson.schmitt,

Thanks for the reply. I have followed the steps and still "while scanning the QR code I'm getting an error page that Unfortunately, your receipt is not yet available on our system. Please try again later or contact the store manager for a receipt printout."

Any other troubleshooting steps, please?

Things checked:

1. QR code is displayed in the Extended Line Display (simulator).

2. Digital receipt (QR code) is getting printed on the designated printer.

3. Receipt is posted to the SAP Customer Checkout manager.

4. Export to PDF is correctly displaying the PDF of the intended receipt.

5. At Customer checkout manager configuration app -> General -> Digital Receipt tried to change "No authentication", "four digit receipt" and "transaction amount" but nothing helped.

Am I missing any other steps?

Regards,

Bala

[anderson_schmitt]

Hi Bala,

I followed this documentation and it is working fine in my test system.

https://partneredge.sap.com/en/library/assets/products/cust_mng/dgl/19/05/SAP821905.html

I suggest you to open an incident, then we can provide you a deeper analyze on this issue.

Regards,

Anderson

[kvbalakumar]

Hi Anderson,

Thanks for the time spent in testing and the feedback. Let me submit an incident for further analysis.

Thanks,

Bala

[former_member745474]

Hi Bala,

I also created a digital receipt and it works fine for me.

You might have to wait up to a minute for the manager to create the receipt (At least my device takes that long.)

I also noticed while testing that if you post a receipt while the manager if off or unavailable, the digital receipt is not getting created anymore and the error message stays active. Please try to ensure that there is an active CCOm connection at all times.

Best regards,

Daniel