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Difference between Tickets and Work Tickets in SAP C4C

former_member703991
Participant

on ‎2021 Dec 06 9:10 AM

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Hi All,

What is the Difference between Tickets and Work Tickets in SAP C4C??

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former_member145911
Advisor
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‎2021 Dec 10 2:13 PM
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Hi Riyu,

In essence, Ticket is a request for help (Service Request). And a Work Ticket is a Ticket that requires additional staps such as the dispatching of a field service engineer. Check out the help documentation .

The concept allows you to then have a business role setup for a service agent and a field service engineer because a field service engineer should only be able to view tickets that require their intervention and not all tickets.

Regards,

Jameel

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