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Delete Relation: Contact to Account

PietzschmannRob
Participant
0 Likes
222

Hello community,

while usage of SAP Marketing (onPrem 1909) that is integrated with SAP CRM system, the marketing system does not delete relations between contact and accounts that are deleted in the CRM system.

Steps to reproduce the issue:

  1. create an account and contact in crm, wait for replication
  2. start the delta extract report in the SAP Marketing system
  3. have a look on the new data set in SAP Marketing system
  4. delete the relation between the contact and the account in SAP CRM (so the relation is also deleted in the SAP CRM schema in the HANA database of SAP Marketing)
  5. restart the delta extraction report in SAP Marketing
  6. still have the deleted relationship in SAP Marketing

Does anybody know a way to solve this issue?

Kind regards

Robert

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