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Customer does not receive email for password reset
SAPSupport
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on 2025 Jun 24 8:07 AM
- SAP Managed Tags
- SAP Customer Data Cloud
Hello team,
We have an incident raised regarding a customer who attempted to reset the password for their TK Maxx account but reported that the reset email was not received.
There is an email template
"<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<META name="from" content="Name <noreply@YOUR-SITE.com>" />
<META name="subject" content="Password Reset" />
</head>
<body style="font-family: Arial; font-size: 13px; line-height: 16px;">
<div style="background: url('https://cdns.gigya.com/site/images/email/background.png') repeat-x; width: 720px; padding:13px 0; margin:0 auto;">
<div style="background: #fff; border-radius: 3px; margin: 0 auto; width: 693px; ">
<div style="padding:30px 30px 29px;margin: 0px auto;">
<p>Hello <b>$firstName $lastName</b>,</p>
<p>Please click the link to reset your password:</p>
<p><a href="$pwResetLink">Reset link</a></p>
</div>
</div>
</div>
</body>
</html> "
I bolded the "from" address.
Could you please assist me with configuring SMTP?
Thank you in advance for your assistance.
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SAPSupport
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Hi Team,
That from address is a sample, you need to create your own SMTP then maintain the email templates accordingly.
You can refer Product documentation about Email Templates and Email Providers.
Best Regards,
SAP Solution Support
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