Customer Checkout v2 FP06 - Reserve Invoice with loyalty user not synced

[former_member12197]

Hi fellas,

We started using Loyalty application in SAP Customer Checkout Manager. And when posting a reserve invoice with a loyalty user, we get "Only sales receipts are allowed to be assigned" error and it's not posted to SAP CCO Manager, therefore loyalty is not applied. And the receipt is stuck at the POS forever..

Any work around for this? We need the reserve invoice for the B1 system, soo i need a solution.

Best regards,
Baigalmaa

[gunther_sandtner2 · Accepted solution]

Dear baigalmaa,

This was a known bug some time back. At the time we handled this topic in another community question: https://answers.sap.com/questions/13106771/reserve-invoices-synchronization-error-to-ccom.html

There is no workaround really. But ugrading your CCO to FP09 or FP10 or FP11 (latest patches) will solve the issue.

Best regards,

Gunther

[former_member12197 · Accepted solution]

I found a work around for the problem.
In the plugin development, if the receipt type is reserve invoice (receipt.getTypeCode() == "12"), I set the loyalty account to empty (receipt.setLoayltyAccount() == null). So that receipt will be sent to the Manager system and I'll add the loyalty point to the customer via external API (correct point service).