Customer Checkout - Unable to close table due to blocked receipt

[former_member705911]

Hi,

We are using SAP Customer Checkout with SAP Business One.
Release: 2.0 FP09 PL07
UI Mode: Table Service

Issue:

We have been using "Fast Table" on the opening table screen. Somehow a transaction has appeared in the Checkout Monitor which has been identified as 'Inconsistent'. The error showing is;

005 - B1 Error (0010000135):
Exception : DI Error: (-10) Invalid document number [RCT2.DocEntry][line: 1]-The di call #1 did fail.

When reviewing this transaction in closer detail in the Checkout Monitor, it shows that there is no item listed in the transaction, however there is a price associated. I can cancel this transaction, however the issue remains on Customer Checkout as the table will not be able to close.

(Customer Checkout)

Returning to Customer Checkout, I can try to tap on the affected table to view the order. However, after tapping on the order, I receive the notification "Receipt error. Please repost receipt xxxxxxxxxxxxxxx using the receipt search".
I follow this instruction and find the receipt in Customer Checkout. I then click on 'Repost', to which all it does is resends the the issue to Checkout Monitor and it sits there as inconsistent again.

I then thought, perhaps I can reverse this transaction and start again by refunding the receipt. However when attempting to return the receipt, I receive the update "This receipt was either already returned or has no valid sales items that can be returned"

Summary
I am in a functional loop. I cannot;

• Cancel the receipt
• Process the receipt
• Return the receipt

I therefore cannot;

• Close the table
• Perform day end closing in this UI mode

Does anyone have any suggestions how I can clear this receipt, override/close the table or help identify how this occurred?

[JoergAldinger]

Hello ryzza75

We have had a similar situation. I believe you may have to cancel the receipt manually by accessing the CCO database. You should raise an incident to SAP support with these details and they will be able to guide you correctly.

Hope this helps,

Joerg.