Customer Approval in C4C

[Former Member]

There is a situation in which I want to proceed based on customer approval. When the total price of the items added in the request document exceeds a certain amount, I want to get the approval of the customer. I do not want to call the customer for this approval. Do you have a solution for this situation? If we send a code from the C4C system to the customer's mail, can we know if this mail opened or not? If we can't do you have another solution? Thanks in advance.

[Bharathraj_A]

Hello bkirim,

You can try the below approach

1.Create B2B Email Channel for Capturing incoming Emails.
2. Send a mail to the customer for approval through email (from address should be cod.b2b.servicerequest@myXXXXXX.mail.crm.ondemand.com)

3. When Customer replies to the mail, ticket will be automatically created in C4C.

4. Write a piece of code to link the ticket and the document.

Regards,
Bharathraj

[former_member226]

Hi,

You can think of using docusign integration with C4C as listed here: https://www.sapstore.com/solutions/41490/SAP-Signature-Management-by-DocuSign%2C-option-for-SAP-Cust...

To know more about downloading the solution please check : https://bit.ly/38otcbE

Thanks

Saurabh

[Former Member]

Hi,

Thanks for your answer. Actually, my problem is not related with sign. I want to get the approval of the customer via e-mail. Do you have any solution?

[former_member226]

Hi,

Unfortunately I donot remember any other solution on top of my head but I donot think there exists another solution.

PS...There is a email based approval but that works within organisation (ot with external partners and customers) as it requires a email signing authority. More details can be found here:https://www.acorel.nl/2018/04/sap-hybris-cloud-for-customer-approval-sales-document-via-email/