Custom Recipient is not available in Workflow Rule

[former_member713320]

Hi All,

I have Created Enhancement to add recipient for "Sales Order" in workflow rule. But i couldn't find "Custom Recipient " section in workflow rule. Please Help.

Thank you,

Chandrasekar Balan

[former_member713320]

I have added Meta Object(CUSTOMER_ORDER)for sales order in filter.

[former_member226 · Accepted solution]

Hello,

"Custom Recipient" section will appear in Step 3 of the workflow rule. It will be visible ONLY when you choose action as "Email".

[former_member713320 · Accepted solution]

Thank you Saurabh, Is there any option to add recipient (wants to include customer main contact) in "SMS" Action.

[former_member226 · Accepted solution]

Unfortunately, for SMS only standard determination works. Custom Determination block is only applicable for Email channel.

[former_member713320 · Accepted solution]

Thank you for the details Saurabh.