Custom Business Objects - Linking to Interaction Contact Profiles

[bmursell]

Dear Experts,

I'm creating a Custom Business Object which I intend to act as a database for customers that have attended paid for training and seminars. The database is simply to log the name, data and some other basic information regarding the training course/seminar. What I'm uncertain of, however, is how to associate an entry with an existing contact. For example, if an existing contact attended a seminar then ideally one of the columns would allow users to insert the contacts Marketing Cloud ID thus connecting the relationship. This could then be used to segment contacts who attended historical courses/seminars which have been maintained in the database.

Thank you in advance

Bradley Mursell

[denis_konovalov]

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[KunalBansal · Accepted solution]

Hi bradnmursell,

Let's consider you have existing contacts with Seminar and you're creating a CBO with multiple fields, let's consider one of them maybe SeminarID!

From your query, I understand you want to enrich contacts with SeminarID who already have Seminar, it's only possible through manual Import o data.

What you can do maybe is segment contacts base on Seminar AND SeminarID and create a TG to target them, but you cannot enrich Contacts using CBO, but you need to upload data for CBOs.

I hope this helps.

best regards,

Kunal

[bmursell]

Hi Kunal,

Thanks for your response. This makes sense and will certainly provide us with the required outcome.

Thanks again,

Bradley