Custom Action in Campaign to Change the EMAIL Permission to Opt out

[Former Member]

Hi All,

We are working on SAP Marketing Cloud and have a requirement to change the EMAIL Permission to Opt out for a contact person who does not respond to campaign email with in defined period (say 10 days).

For this requirement, we created a custom action by enhancing the Open Channel BADI implementation(1) and (2).

In the implementation for Open Channel BADI(4), we are able to fetch the contact permissions for all the contacts of the target group, using the helper classes. But could not find any option to update the permission to opt-out.

Kindly let know if anybody has worked on a similar requirement, or has any idea about a possible solution.

Thanks & Regards,

Pooja Maru

[Former Member]

Hi Christian,

Thanks for the solution. We went ahead with a similar kind of solution. We created an Open Chanel custom action, using which we are sending all the desired contacts to CPI and then CPI is updating the permissions for each of those contacts back into SAP Marketing Cloud.

Regards,

Pooja Maru

[former_member572936]

I guess there is no out of the box solution for your requirements.

I would do the following work around.

(a) Create a segmentation model and dynamic target group based on your requirements.
(b) Create an application job to automatically regenerate your target group (on a daily bases)
(c) Using CPI, you could fetch all contacts within the target group (once a day)
(d) Using CPI, you could fetch relevant contact id and origin for each contact
(e) Using CPI, you can import the opt out permission status for each contact