CTO Return Process

[former_member710028]

Hey Community!

I am looking at trying to better understand the return process of a Configure to Order (CTO Order). Ultimately this is what I am trying to understand and looking for SAP documentation to backup my understanding or guide me in a direction.

I have a Order that is configured to the customers specification. We manufacture said CTO order and for whatever reason the customer decides to return the product. To do a return on order that has a variant configured material will that inventory go into "Return Stock" where it will be dispositioned to have a delivery block on it until it goes through a check (if we so desire). Then have to do some movement to move from Return Stock to Unrestricted Stock.

Lastly, trying to understand how I might be able to see the make-up of that variant configured product with the same material so that I might be able to sell it again where it resides in Unrestricted stock.

*Side Note - I do not want to scrap it or dismantle it and put its components back into inventory to be used in another new product.

Appreciate the help and time spent reading my quesiton.

Thanks

[a__engfehr]

Hello j1viser,

The most common way to handle returns of a configured material is to create a material variant for that configuration. Then the process should be pretty similar to handling a standard FERT material return. See these posts for more details.

https://answers.sap.com/questions/4787476/returns-of-a-configurable-material--handling-retur.html

https://answers.sap.com/questions/7446912/return-process-for-configurable-material.html

https://answers.sap.com/questions/12203281/variant-configuration-copy-from-sales-order-to-ret.html

https://blogs.sap.com/2012/09/14/variant-configuration-material-variants-creationusage-in-sales-orde...