CTI Screen Pop

[consiliumsoftwareinc]

Hi,

We are developing CTI connector for SAP CRM 7.0. We have integrated SAP standard CTI toolbar with Cisco UCCX which provides all call control functionalities.

For screen pop (Open Account screen when a new call comes), we are passing data to SAP ICI interface as shown below -

<?xml version = "1.0" encoding = "UTF-8"?>
<ItemAttachedData>
<Application id = "IVR">
...IVR specific data will be inserted here.
</Application>
</ItemAttachedData>

We want to capture this data in SAP and open Accounts page based on the customer phone number which is part of above xml.

Pls. suggest -

1. Which ABAP classes, this xml can be read.

2. And mechanism to search Accounts record and open it within IC WebClient.

Above is to be achieved in IC Web Client.

Thanks,

Sukhadeo.