CTI integration using Adpater integration

[Former Member]

Hello Experts,

We are integrating SAP C4C with Avaya softphone for our client using CTI Adapter.

For inbound calls it's working fine. But for outbound calls we are using a Chrome extension " Avaya Click to Call" it's an extension for highlighting phone numbers on web page and initiating a call on Avaya one-X Agent after phone number is clicked. The issue is : In order to pass a new outbound call a refresh of the SAP C4C website is necessary to unlock the second use of the Avaya click to call function. Is there a way to automatically refresh the C4C Website after the first use of the Avaya click to call extension to avoid having the operator manually refresh the webpage?

Best Regards

Safa

[anthonyx_uliano]

Dear Safa,

A widget is the best way to implement inbound and outbound calling, so the agent has a single UI experience and doesn't have to coordinate with the Avaya One-X Agent application. Through a widget approach, you can then provide additional functionality like creating activities, setting workmodes, and managing presence from a single embedded UI experience. Happy to provide more information.

Anthony X. Uliano

AMC Technology, LLC