CRM Web UI: Multiple Process types and doc flow in only one Search View

[aku_abat]

Hello together,

We are using SAP Solution Manager 7.2 SP10 and we are confrontated with the following requirement:

A monitor is needed that offers a search for all process types (Incidents as well as IT requirement and change documents). The docflow shall be available in the result list (e.g. an incident is the result, but there should be other columns for change requests, urgent changes, normal changes ...)

Furthermore there should be a possibility to search for all transactions where my BP is involved.

So far I tried to implement it in this way:

1) Create a new component based on the classes of AIC_INCIDENT_S

2) Create a quicklink which navigates to this new component via AIC_INCIDENT_M

3) Added new fields by using AET. So I had new columns.

4) Added for each new column a P-Getter to create a Link, which calls an event.

5) Implemented the events.

6) Implemented BAdI AI_CRM_BADI_RF_Q1O_READ to modify the result list.

Now I have the following problems:

1) When I try to navigate by using the object ID to navigate to e.g an incident a short dump occurs.

The Header of the incident is invoked, but the collection is still empty ==> No entity can be read ==> Reference to an unbound object

2) When I try to navigate by using the new links e.g. a service request the entity (line) can be read, but the root entity can't be read (it's not available in the entity_tab of the entity manager)

3) I can only search for one object type BUS200223 (Default) or for BUS2000116. It's not possible for more or less.

Now I had used AIC_INCIDENT_S as template for my component. Would ther ebe a better solution?

Maybe it would be better to extend component DFA?

Should I create a new structure or a new BOL-Entity?

Another possibilites like the document flow analysis, the inbox or the MyMessages-Widget don't fit with our requirements unfortuantely.

It would be great if you would have some hints, which could help me to solve the problem or at least to help me by a analysing.

Thanks in advance