CRM Copy Badi Service contract to Order

[Niranjan_V]

Hello All,

@crm ,@Service order

I have a requirement to copy Refobject data like equipment number serial number from service Contract to  service order using copy control.

For this we are using thr badi crm copy badi, but when the followup document button is clicked in service contract it is not stopping in the Method Refobj to copy the data to target.

Can you please help on what we are missing in this to trigger the method to enable copy functions.The standard copy function module for refobj also not triggering.

Regards

• Niranjan

[Laxmana_Appana_]

Verify this BADI CRM_SERVICE_OS_BADI , documentation says this BADI is used to check the reference objects.

[Robert-Peter]

Sorry to ask, but did you set an external break-point properly? Usually the BadI is correct...

[Niranjan_V]

Hi Laxmanakumar,

I will try this badi and confirm.The standard copy function module for refobj is not triggering in this case.

Regards

Niranjan

[Niranjan_V]

Hi Robert, Yes it is stopping during the creation of service contract and not while creating the followup document.

[Robert-Peter]

Please use BAdI BAdI_CRM_COPY_CONTROL in SE18. Hope it helps!

[Niranjan_V]

Hi Robert,

[Niranjan_V]

I am not able to open BAdI_CRM_COPY_CONTROL in se18.Is this the correct name..?

[Robert-Peter]

Hi Niranjan, Apologogies there was a typo. You would rather use CRM_COPY_BADI. Once implemented, don’t forget to activate the implementation via transaction SE19, and ensure the copy control is set up correctly in customizing (SPRO → CRM → Transactions → Basic Settings → Define Copying Control for Business Transactions). You should consider the BAdI approach once source and target document types differ. Another approach would be the following one: https://community.sap.com/t5/crm-and-cx-q-a/crm-copy-control-crm-copy-badi-for-document-relationship...