CRM Action Profile - PPF Action for Date Field Update

[former_member560223]

Hello Guys,

I have a question to ask regarding CRM PPF Actions.

Step 1: I created a new date type in my date profile, which is assigned to a new transaction type. Ex: "Injured Date"

Step 2: Made applicable changes to enable it to show up on the CRM Web UI. Now the Injury date field shows up on my front end and can be freely updated if wanted.

Now I need to create a new PPF action that updates this date field with the system date when the status of this transaction type changes to a specific status.

Ex: Say status changed from "New" to "Injury Recorded".

I understand how to set up the condition to trigger this action but cant understand how to define an action that can update a field.

Any help would be great!

Appreciate your time and help!

Thanks,

Vinay.

[anais_jaussaud · Accepted solution]

Hello Vinay,

In my opinion, you don't need to enhance a BADI.

It depends on the real use case but there is a customizing point that you can customized to filled in a date depending on the statuts.

It worked for a previous project I worked on, based on Service Request Object : the custom path is SPRO/Customer Relationship Management/Transactions/Settings for Service Requests/Define Settings for Durations.

Here you can choose : From a statut profile , a status code and then either a duration or a date to be updated.

Exemple: For your date "Injured Date", you have configured it as the system date in the date profile.

Then, in the custom point, you choose the status profile/the status Injury Recorded and the date "Injured Date" to be updated.

Let me know if this works !!

[former_member560223 · Accepted solution]

That's exactly what I was looking for Anais 🙂

I really appreciate your help on this.

Thank you so much again and have a wondorful day ahead!!

Best Regards,

Vinay Kamineni