Create tickets from incoming mails

[former_member762686]

Hello,

I configured a B2B email channel and left the default account empty so the emails from unknown senders will be available under Unassociated Emails but instead a ticket is created and a new account also with the sender of the request.

Any help?

Thank you

[nish_murthy]

Dear oumaima-kharrat,

Could you please check the KBAs:

2580971 - B2B E-Mail Channel Creates Individual Customers

2408171 - E-mail Channel Creates an Individual Customer of type Prospect

Kind Regards,

Nishanth