Create ticket from incoming email

[former_member762686]

Hello,

When i set up a new email channel to create tickets from incoming mails if i choose to assign tickets to the Default Customer how will i know the real client who sent the request in the first place (His name , email address) ?

Can someone explain to me the use of this option : assign tickets to a default customer.

Thank you

[nish_murthy]

Dear oumaima-kharrat,

Once the Ticket is created with default Customer, one option maybe to open the E-Mail Activity which created the Ticket in Activities > E-Mails work center view, then refer the Account field.

It is not possible to directly view on the Ticket as far as I'm aware.

Kind Regards,

Nishanth

[nish_murthy]

You would need to navigate to the Document Flow tab of the Ticket and find the e-mail activity that created the Ticket. When you open it, it should show the Account.