create ticket from incoming email

[former_member762686]

Hello,

I enabled ticket creation from incoming email in our demo tenant, created inbound and outbound email channel, map email on mail server i mapped the email address to the generic address of C4C. the gmail is asking for a verification code .Does any one have an idea where i can find the verification code.

Thanks

[nish_murthy]

Dear oumaima-kharrat,

Please refer https://support.google.com/mail/answer/9414102?hl=en

The verification code should be sent to C4C - and seen in either Web Service Message Monitor or Unassociated E-Mails.

Kind Regards,

Nishanth

[former_member762686]

Thank you Nishanth S Murthy I checked Unassociated E-Mails and there's no email