Create ticket from incoming email

[former_member762686]

Hello,

I enabled ticket creation from incoming email in our demo tenant, created inbound and outbound email channel define the template of the email, map email on mail server i mapped the email address to the generic address of C4C. the ticket is created but the customer does not receive any email.

Any help?

Thanks

[nish_murthy]

^{Hi oumaima-kharrat,}

Do you mean that the mail sent out of the Ticket doesn't get delivered to the customer?

Kind Regards,

Nishanth

[former_member762686]

nish_murthy yes

[former_member226]

As it is a Demo tenant, hence chances are high that system might have been configured with "Send all e-mails to this address" activity.

Hence you can correct it by selecting "Send all e-mails to business partners" and then ideally email should be sent.

[former_member762686]

saurabhkabra2009 i configured to Send all e-mails to business partners but still same problem the email was not sent to the customer.

[former_member226]

then as suggested by Nishanth, pls raise a ticket to SAP

[nish_murthy]

Hi oumaima-kharrat,

Please raise an incident to SAP Support.

Kind Regards,

Nishanth