Create Service Order by technicians from SAP FSM and replicate it to SAP S4HANA Service

[Soufianechaibi]

Dear Experts,

I hope you are doing well.

We are currently implementing SAP Field Service Management integrated with SAP S/4HANA Service (Private Edition) using SAP CPI.

As part of the project scope, we have a scenario where technicians should be able to report new issues directly from the field — meaning without an existing service order.

Could you please advise on the optimal way to handle this scenario?
Would it be possible to create a new service order directly from the SAP FSM mobile application?

The intended process is to create a service order from the mobile app, linked to the relevant equipment, and replicate it to SAP S/4HANA Service. From there, the service administrator would assign the appropriate service item and Spare parts before sending it back to FSM for planning and execution.

I would appreciate your guidance on how best to implement this process.

Thank you in advance for your support.

Best regards,

[abhisheksap2023]

Hi,
This is a standard feature in FSM and also standard integration available which sends newly created service call from FSM mobile to s4hana.
Let me know if you need more details.